Manage facilities, surprise & delight guests, and offer first-class customer service.

We HELP Family Entertainment Centers:

  • See a 360° view of the customer experience
  • Discover, resolve and respond to guest issues in real time
  • Significantly increase CST, CSAT and NPS scores
  • Skyrocket positive online reviews
  • Dramatically decrease negative online reviews
  • Manage and auto-respond to online reviews
By scanning one of the Smart QR codes strategically placed throughout your family entertainment center or clicking on the link sent post-visit, guests can send actionable Feedback that enables management to respond and react.
Real Time Feedback for Restaurants
Real Time Feedback feature in Amusement Today!

Watch the Andretti’s Testimonial Video

Real Time Feedback gives you a 360° view of the guest experience in your family entertainment center.

360 Degree View of the Customer Experience
Restaurant QR Code

On Site

Learn about issues in your family entertainment center from guests and employees by using strategically placed Smart QR codes.

Post Visit Text to Customer

Post Visit

Guests receive a rating request text message immediately upon leaving your family entertainment center.

Public Review Management

Public Review Management

Manage and respond to your family entertainment center’s online public reviews such as Google, Yelp, Facebook and others all in one platform.

ON SITE

Find Out About Issues While Guests Are Still in Your Family Entertainment Center

Guests can alert you about issues by simply scanning Smart QR codes strategically placed throughout your family entertainment center.

Real Time Feedback QR Code Placard
Guests Scan Code to Submit Feedback. Scan or Click Here to Test How It Works.
Restaurant Customer Submtis Feedback
Guests Submit Feedback on Your Branded Feedback Page
Restaurant Management Responds to Feedback
Management Receives & Responds in Real Time. ChatGPT integration generates a well-written, editable response to every Feedback.

Smart QR Code Marketing Examples

We create custom Smart QR codes that will inform your team exactly which location that Feedback was sent from.
RTF Marketing Examples for Restaurants

POST VISIT

Auto Pilot Rating Requests

Send guests a rating request text message and/or email as soon as they leave your family entertainment center. 5-star ratings generate 5-star online reviews, while non-5-star ratings generate feedback.

Auto Pilot Reviews Image 1
Once guests leave your family entertainment center, they immediately receive a rating request text message or email.
Auto Pilot Reviews Image 2
5-star ratings are taken directly to a Google review page for your family entertainment center.
Auto Pilot Reviews Image 3

1-4 star ratings ask the guest to provide details as to why they did not have a 5-star experience.

ONLINE REPUTATION MANAGEMENT

Real Time Reviews

View and respond to public online reviews posted on Google, Yelp, Facebook, etc. all in one platform.

The auto-respond feature will send 4 and 5-star Google reviews one of many different personal customized responses.

New ChatGPT Integration will help you quickly write responses to negative reviews.

Real Time Reviews
Restaurant Real Time Reviews
REAL TIME FEEDBACK

Now Integrated With ChatGPT AI

ChatGPT

Let AI do the heavy lifting.

It’s a NO-BRAINER!

In our continuing effort to keep Real Time Feedback a game-changer for your family entertainment center, we are happy to announce our most important update yet: the integration of artificial intelligence.

Real Time Feedback’s platform is directly integrated with ChatGPT. With the volume of Feedback you get, you can now let artificial intelligence do all the work for you, presenting you with relevant responses for any guest Feedback.

You can send the messages as-is or edit them as you see fit.

ChatGPT
REPUTATION SCORECARD

Understand your family entertainment center’s online reputation and compare it to your competitors.

Easily create a multi-link page with relevant restaurant information.

Real Time Feedback Multi-link QR Code
Scan QR code above or click here to preview
Real Time Feedback Custom Restaurant Multi-link

Key Benefits

Does your current guest experience management platform do ALL of this?

SMART QR CODES

On-site guests simply scan the QR codes strategically placed around your store. Does not require an app download.

ENTERPRISE PORTAL

Enterprise view allows groups to see and compare all of their family entertainment centers’ performance.

AI-POWERED

AI-powered guest sentiment analysis lets you quickly gauge your guest’s sentiment when they submit Feedback.

DEPARTMENTS

Create departments such as Concession Workers, Training, Maintenance, etc. so designated employees only receive certain Feedbacks.

MOBILE & WEB APPS

Easily manage and respond to Feedbacks from both a mobile app or desktop web portal.

RATING REQUESTS

Send guests a simple rating request. 5 stars goes to public review sites, and 1–4 stars generate private internal Feedbacks.

CUSTOM ALERTS

Custom alert settings can be set up to ensure Feedbacks do not go without a response.

CUSTOMER MEDIA

Guests can include photos and videos with their Feedback.

Features

REAL TIME REVIEWS

Easily monitor and respond to all online public reviews from one aggregate portal. Positive reviews can automatically receive one of several canned responses.

MULTI LINK CODES

Create QR codes that will direct guests to a custom landing page with a variety of links that you can create.

EMPLOYEE FEEDBACK

By simply adding #EMP to the Feedback, employees can easily submit Feedbacks to management from anywhere.

CREATE INTERNAL INCIDENTS

Staff and guests can report internal incidents that are immediately delegated to the department selected.

LOST & FOUND MODULE

Employees can easily log and track found items in the management portal.

QUICK RECRUIT

Includes QR codes to display on site that list the positions you are hiring for while capturing applicant contact information.

TRIGGER CODES

Create QR codes that pre-populate messages, instantly sent to management with a single tap.

RESPOND WITH VIDEO

Easily respond to guests with a custom or pre-recorded video message addressing or thanking them for their Feedback.

MASKED CALLING

Call guests from your personal cell phone without fear of exposing your personal cell phone number.

INTEGRATION WITH CHATGPT

ChatGPT AI recommends responses based on Feedback submitted for faster engagement.

Why Family Entertainment Centers Need Real Time Feedback

Real Time Feedback allows guests and management to seamlessly communicate & address issues as they happen. Managers are now able to resolve issues & be proactive in problem-solving, while keeping guests satisfied. Managers can actively seek & act upon Real Time Feedback to demonstrate their commitment to their guests.

Post-visit, guests will receive a personal text from your team inquiring about their experience at your family entertainment center. Real Time Feedback allows you to take care of situations quickly and respond immediately, reducing negative reviews. With Real Time Feedback your family entertainment center will continue to be in prime condition with satisfied guests.

CALL FOR PRICING
(888) 294-1411

Why Sign Up for Real Time Feedback?

  • Instantly enhance guest  interactions
  • Boost positive online reviews
  • Contract with no long-term commitment
  • Platform is completely customizable
  • Daily/weekly/monthly reporting
  • Extremely affordable

Contact Us